Support Center

9 sections · 20 dedicated managers · direct contact by business line, no transfers

Every section has its own dedicated managersAdvertising, onboarding, sourcing, video, hotels, transport, factory visits and store support each have named specialists — your request is never handed across sections. Leave a message outside working hours and we reply first thing next session.
Duty WhatsApp
Section specialistsThey only handle their own section, so pricing and process questions get straight answers.
3 min averageResponse during working hours; transport dispatch is online 24/7.
Chinese / EnglishAll managers work in both languages; factory visits add Spanish and Arabic.
One ownerThe same manager follows your case from quote to after-sales.

Find your section

Jump to the right team — WhatsApp opens with your section and manager pre-filled

Not satisfied with the outcome?

Ask the Customer Success Manager to review, or email your case and order number — we reply within one working day.

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400-888-8888Business Hours 9:00 - 18:00